Last updated: 1 September 2026
These Terms of Service apply to services provided by Wigley Enterprises Limited, trading as Panta (“Panta”, “we”, “us” or “our”).
These Terms are intended for business customers only. By purchasing our services, you confirm that you are entering into the agreement wholly or mainly for purposes relating to your trade, business or profession.
These Terms apply together with any proposal, quotation, order confirmation, payment page or written scope we provide to you. If there is a conflict between these Terms and an agreed written proposal or quotation, the proposal or quotation will take priority for the relevant project.
A contract is formed when you accept our proposal, make a payment to us, or otherwise confirm in writing that you wish us to begin work.
We will provide the website design and development services described in the agreed project scope.
Unless specifically included in the agreed scope, the project does not include additional pages, substantial redesigns, custom functionality, third-party integrations, copywriting, photography, ongoing SEO, advertising or other services.
Requests outside the agreed scope may be quoted and charged separately.
Any delivery dates we provide are estimates unless we expressly agree in writing that a date is fixed.
Unless otherwise agreed in writing, our standard website projects are paid 50% before work begins and 50% when the website is substantially complete and ready for launch.
For a $3,500 project, this means a $1,750 initial payment and a $1,750 final payment.
The initial payment secures project capacity and allows us to begin work. The final balance must be paid before the website is launched, transferred or handed over, unless we agree otherwise in writing.
Invoices must be paid by the due date stated on the invoice. Prices are exclusive of VAT where VAT is applicable unless expressly stated otherwise.
We reserve the right to pause work, withhold launch or suspend services where an amount is overdue.
You may cancel a project by notifying us in writing.
If you cancel after work has begun, we may retain or charge an amount that reasonably reflects work already completed, time and resources committed to the project, non-refundable third-party costs we have incurred, and reasonable losses resulting directly from the cancellation.
Where the amount already paid exceeds the amount reasonably due to us, we will refund the difference.
If we cancel a project without you being in material breach of this agreement, we will refund any prepaid amount relating to work we have not performed.
You agree to provide the information, content, images, access credentials, approvals and feedback reasonably required to complete the project.
You are responsible for checking that information you provide is accurate and that you have permission to use any text, photographs, logos, trademarks or other materials you supply to us.
Delays in providing content, access or feedback may delay the project.
If we are unable to progress a project because we have not received required information or feedback for 14 days or more, we may pause the project and reschedule the remaining work according to our availability.
Where a design stage is included, we will provide the proposed website design for your review before or during development.
Unless otherwise stated in the project scope, the project includes up to two reasonable rounds of design revisions within the agreed scope.
Once you approve a design, we may proceed with development on the basis of that approval. Material design changes requested after approval, or requests that change the agreed scope, may require an additional quotation.
Approval may be given by email, message, project management system or another written electronic method.
Before launch, you will have an opportunity to review the completed website. We will correct genuine errors or defects that cause the website not to match the agreed scope. Requests for additional features, content or design changes are not considered defects.
Where you purchase a Panta Care Plan, the plan will be billed monthly in advance at the price shown when you subscribe.
Unless otherwise agreed, the Care Plan is a rolling monthly service and may be cancelled before the next renewal date.
Your Care Plan includes only the hosting, maintenance, support and other services expressly described in your plan or proposal.
Unless specifically included, the Care Plan does not cover substantial redesigns, new website sections, major new functionality, new integrations, extensive content entry, marketing campaigns or other project work. We may quote separately for these services.
If a recurring payment fails, we may retry payment and may suspend hosting, maintenance or support until the account is brought up to date.
If you cancel, the Care Plan will normally remain active until the end of the period you have already paid for. Monthly payments already made are not normally refunded for partially used billing periods unless required by law or agreed by us.
Where hosting is provided as part of the Care Plan, you are responsible for arranging alternative hosting before the Care Plan ends if you wish to keep the website operating elsewhere.
We will reasonably cooperate with a migration request. Migration or transfer work is not included in the Care Plan unless expressly stated and may be charged separately.
You retain ownership of materials you provide to us.
Once all amounts relating to the website project have been paid in full, we assign to you the intellectual property rights that we own in the final bespoke website design and other deliverables created specifically for your project, except for the materials described below.
We retain ownership of our pre-existing or reusable source code, components, frameworks, libraries, templates, development tools, systems, processes, techniques, know-how, general functionality and other materials that were not created exclusively for your project.
Where any of these materials are incorporated into your finished website, we grant you a perpetual, worldwide, non-exclusive licence to use them as part of that website.
Third-party software, fonts, images, plugins, libraries and other materials remain subject to the licences and terms of their respective owners.
Unless you ask us otherwise in writing, we may identify you as a client and display the completed website, your business name and reasonable screenshots of the work in our portfolio and marketing materials.
Websites may rely on third-party services including hosting providers, domain registrars, payment providers, analytics platforms, APIs, plugins, email providers and other external services.
We are not responsible for failures, outages, changes, suspensions or discontinuation of third-party services that are outside our reasonable control.
Unless expressly included in our pricing, you are responsible for third-party subscription, licence, domain and usage fees associated with your website.
Where possible, important accounts such as domain registrations should be held in your business's name or transferred to you following completion.
We will perform our services with reasonable care and skill.
Unless expressly guaranteed in writing, we do not guarantee any particular search engine ranking, amount of website traffic, number of enquiries or leads, conversion rate, level of revenue or sales, advertising performance or uninterrupted availability of the website.
Website and marketing performance depends on many factors outside our control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to the above, we will not be liable for indirect or consequential losses or for losses resulting from circumstances outside our reasonable control.
We will not be responsible for loss or damage caused by materials or instructions supplied by you, changes made to the website by you or another third party, failures of third-party platforms or services, malware or security incidents that were not caused by our failure to exercise reasonable care and skill, or your failure to maintain appropriate access credentials, licences or third-party accounts.
To the fullest extent permitted by law, our total liability relating to a website project will not exceed the total fees paid or payable to us for that project.
For claims arising solely from an ongoing Care Plan, our total liability will not exceed the Care Plan fees paid to us during the 12 months immediately before the event giving rise to the claim.
Each party will take reasonable steps to protect confidential business information received from the other party and will not disclose it unnecessarily to third parties.
We will handle personal information in accordance with our Privacy Policy and applicable data protection law.
Where a project requires us to process personal data on your behalf in a way that requires additional data processing terms, we may agree those terms separately.
You remain responsible for ensuring that your website's content, privacy notices, cookie arrangements and business activities comply with laws applicable to your business unless we have specifically agreed to provide legal or compliance services.
Either party may terminate an ongoing service in accordance with any cancellation period stated for that service.
We may suspend or terminate services where you materially breach these Terms, fail to pay an amount that is due, or use our services for unlawful or abusive purposes.
Termination does not remove your obligation to pay amounts already due.
Terms which by their nature are intended to continue after termination, including provisions concerning payment, intellectual property, confidentiality and liability, will continue to apply.
We may update these Terms from time to time. Changes will apply to new projects and purchases from the date the updated Terms are published.
Changes will not retrospectively alter the agreed terms of an existing fixed project unless both parties agree to the change.
For ongoing services such as a Care Plan, we will provide reasonable notice of any material change that affects the service or price.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A failure by either party to enforce a right immediately does not mean that right has been waived.
These Terms, together with the applicable proposal, quotation, order confirmation or agreed written scope, constitute the agreement between us relating to the services being purchased.
These Terms and any dispute arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute relating to these Terms or our services.
Panta is a trading name of Wigley Enterprises Limited. Questions about these Terms of Service should be sent to us via our contact form.